Shipping policy
Shipping Policy
General Information
We are committed to providing our customers with safe and reliable shipping services. Our goal is to ensure that your order reaches you in perfect condition and as quickly as possible.
We offer Free Shipping
- Orders over $250+ Canadawide is free, Orders under $250 flat rate shipping is charged.
- Orders over $300+ to USA is free, Orders under $300 flat rate shipping is charged.
We offer to cover 50% of shipping charges on bulk orders over $400+ Internationally to Australia, New Zealand and UK. orders under $400 flat rate shipping is charged.
Domestic Shipping
We are pleased to offer Expedited Shipping across Canada. All orders are processed within 1-2 business days and will be shipped via our trusted carriers. Delivery times vary depending on your location, but most orders arrive within 3-6 business days. Delivery times may vary during peak seasons or due to unforeseen circumstances such as weather conditions. Please note that we do not ship on weekends or public holidays.
International Shipping
We are pleased to offer Expedited and Express International Shipping to select countries USA, New Zealand, Australia & UK. International orders are processed within 2-3 business days. Delivery times may vary during peak seasons or due to unforeseen circumstances such as weather conditions or customs processing and delays, with most orders arriving within 7-12 business days.
Shipping Rates
we aim to make your shopping experience as seamless as possible. We offer a flat rate shipping charge to simplify your purchase process. This rate is transparently applied at checkout, ensuring you know exactly what to expect.
Please carefully review your shipping address prior to placing your order as all shipping fees are non-refundable and we are not responsible for any shipping fees on returned products caused by any shipping address errors.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's tracking portal.
Customs, Duties, and Taxes
All international orders may be subject to customs, duties, and taxes imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Lost or Damaged Packages
We are not responsible for packages lost or damaged during transit. However, if you encounter any issues with your shipment, please contact our customer service team for assistance. We will do our best to help resolve the matter with the shipping carrier.
Returned to sender packages:
Orders returned to sender due to shipping address errors or failure to collect your package in a timely manner from the postal or courier service will result in a refund minus all applicable shipping charges.
Returns and Exchanges
For information regarding returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions about our shipping policy, please feel free to contact our customer service team. We are here to help and ensure your satisfaction.